FAQ

Blackjack Lux Service

What is the Blackjack Lux service?

The Blackjack Lux Service provides premium transportation using luxury SUVs, including: Infiniti QX60s, Chevrolet Suburbans, Cadillac Escalades, etc.

How much does the Blackjack Lux service cost?

The service is priced at $4.50 per mile for one-time trips. If you need the SUV by the hour, it starts at $120 per hour, with a minimum booking of 2 hours.

How do I book a Blackjack Lux SUV?

You can book the service directly through our website. Just select the Blackjack Lux option and provide your details.
You can also call or text us for your convenience.

Is there a notice period for booking?

Yes, we recommend providing at least 2 hours notice to ensure availability.

Can I request a specific SUV model?

While we can’t guarantee a specific model, we aim to fulfill your request based on availability.

What payment methods do you accept?

Payments for the Blackjack Lux Service are made directly to the company. After your booking, you will receive an invoice that can be paid online. Ensure full payment at least 48 hours before your trip to avoid any delays.

Blackjack Memberships

What types of memberships are available?

We offer two membership options: Blackjack Select for $99/month and Blackjack Elite for $199/month.

What are the main benefits of each membership?

Blackjack Select Membership: Access to chauffeur services for your own vehicle at $35 per hour (minimum 2 hours) and use of up to two (2) vehicles per household.
Blackjack Elite Membership: All Select benefits’, plus access to discounted luxury SUV rates, priority booking, and the ability to use up to three (3) vehicles per household.

Is there a trial period for the memberships?

Yes! We offer a 7-day free trial for our memberships, allowing you to try our services risk-free.

How do I make a reservation with my membership?

Reservations can be made through our website. Simply log in to your membership account to book a chauffeur.

Can I add family members to my membership?

Yes! You can add up to 2 for Select, and 3 for Elite, for anyone in your household to use.

How does payment work for membership and services?

Membership fees are processed online and recur monthly.
For chauffeur services at $35 per hour, payment is made directly to the chauffeur in form of cash, Venmo, or any mutually agreed method.

How much notice do I need to book a chauffeur?

Please provide at least 2 hours’ notice for booking a chauffeur.

Are the chauffeurs vetted?

Yes, all chauffeurs undergo background and criminal checks and are trained professionals.

How long will my chauffeur wait for me

Chauffeurs will wait for 15 minutes free of charge, then, a fee of $2 per minute will apply after the scheduled pickup time.

Can I request a specific chauffeur?

While we cannot guarantee specific chauffeurs, we try to provide consistent service based on your preferences.

What if I miss my scheduled ride?

Chauffeurs will wait up to 15 minutes after your pickup time. If you don’t show up, a $100 no-show fee may be charged.

How can I cancel my membership?

To cancel your membership, simply log in to your PayPal account and navigate to the “Subscriptions” or “Recurring Payments” section. From there, locate your subscription with us and select “Cancel Subscription.” This action will prevent any future payments from being processed for your membership.